TL/DR.

I read the start then skipped the whining. I even started off thinking it sounded like pure assholishness on the rep's part. Then the meek seeming reply came. That makes her seem like someone who doesn't know FPS games. The repeated WASD references... We get it, you know control schemes. Sounds like someone trying too hard.

The fact is, plenty of publications put out people who don't know anything about the product they cover. Sadly, this is even more common with females due to the efforts to seem inclusive. Most gamers are men. That's just how it is.

TL/DR version:
Rep was an ass... As is common.
Reporter/blogger should have stood up for herself.